Handwritten Keepsakes
Little Blocks, Big Meaning — Custom Baby Name Blocks Made to Treasure
Frequently Asked Questions – Handwritten Keepsakes
What is the processing time for handwriting keepsakes?
For personalized items, the processing time is 2-4 weeks. For other items it’s 5-10 business days. If your order includes multiple items, the entire order ships based on the item with the longest processing time.
Can I rush my handwritten keepsake?
Yes, you can opt for a Rush Order for an extra fee to move your order ahead in the queue.
Where is Timberwood Designs located, and can I do local pick-up?
Timberwood Designs is based in Ontario, Canada. Local pick-up is available at 265 Barton St, Stoney Creek. If you select local pick-up, you’ll be contacted when your order is complete to schedule a date/time.
Do you offer free shipping?
Yes! Free shipping is available when you meet the threshold: orders over CAD $240 (or USD equivalent for U.S.) shipped to a single address (after promotions/discounts, before shipping/taxes) qualify.
Are the personalized blocks final sale? Can I get a return or exchange?
All sales are final. Returns and exchanges are not accepted. Modification requests may be possible via email (hello@timberwooddesigns.ca), but are not guaranteed due to the turnaround process.
How can I contact you with questions or custom requests?
You can email: hello@timberwooddesigns.ca for general inquiries or place a deposit for custom work.