Processing Time

Handcrafted Custom Items:

Our processing time for name scripts, signs, phrases and name blocks are 3-4 weeks, this does not include holidays or shipping times.

Please allow an additional 5 business days to the above times during sales and holiday periods, as well as extended shipping times*.

Need your order as soon as possible? Move up in our order list by adding Rush Order for a fee of $20.00. Shipping times are not guaranteed*. 

We are not responsible for delayed packages but we will try our best to locate your package. All packages are delivered through Canada Post, Chitchats or USPS. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@timberwooddesigns.ca with your name and order number, and we will look into it for you.

Please note: Our business days are Monday through Friday from 9 a.m. to 5 p.m. and excludes weekends and public holidays. 

* Delivery times are always estimated and never guaranteed. With safety measures still in place for COVID-19, shipment processing times will feel this impact. Our postal services would appreciate your patience as they do their best to process our shipments as quickly and safely as possible.