Shipping Policy

 Free Shipping

  • Free shipping is valid on orders of $160.00 or more, shipped to a single Canadian or U.S. address, after promotions and discounts are applied. Shipping fees and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping
  • All shipments in Canada and the United States will receive a tracking number, which can be used to follow your package to the destination
  • Packages will be shipped through Canada Post: Chit Chats Canada (full tracking 2-12 days)
  • Packages will be shipped through U.S. Tracked (full tracking included 3-5 business days) or U.S. Economy Tracked (full tracking included 4-12 business days)
  • Offer and delivery times are subject to change without notice*
 Destination Service

Average Delivery Times + COVID 19 Delays 

Canada
Chit Chats Canada Tracked

2-12 Business Days

U.S. 

Chit Chats US Tracked

3-5 Business Days

U.S. 

 Chit Chats US Economy Tracked

 4-10 Business Days

 Shipping to Canada

  • Chit Chats Canada Tracked Services have a partnership with Canada Post Postal Service. Chit Chats will process the shipment and release it to Canada Post who will then handle delivering the shipment to you
  • Packages will be shipped through Canada Post:Chit Chats Canada Tracked (full tracking included 2-8 business days)
  • Offer and delivery times are subject to change without notice*

Shipping to the United States

  • Chit Chats U.S. Tracked Services have a partnership with the U.S. Postal Service. Chit Chats will process the shipment and release it to USPS in the U.S. who will then handle delivering the shipment to you
  • Packages will be shipped through Chit Chats U.S. Tracked (full tracking included 3-5 business days) or Economy Tracked (full tracking included 4-10 business days)
  • Offer and delivery times are subject to change without notice*

Worldwide Shipping * CURRENTLY ON HOLD *

 Services Projected Arrival Tracking and Delivery
Priority 2-3 days guaranteed
Tracking and delivery confirmation
Tracked Packet International 6-10 days
Tracking and delivery confirmation
Xpresspost International 4-7 days guaranteed
Tracking and delivery confirmation

 

For Australian orders, the only option available at this time is International Parcel:

Service Projected Arrival Tracking and Delivery
International Parcel 4-12 weeks No tracking and delivery confirmation

 

Shipping Confirmation and Order Tracking

Our current turnaround time is 2-4 weeks. Once shipped, all Canadian and American orders will have a tracking number that will be sent to the email that was provided to us at checkout. Please check your junk folder, as they sometimes end up in there. You can use this number to track your item. All orders are mailed from Hamilton, Ontario. 

Return to Sender

If a parcel is returned to Timberwood Designs due to an incomplete shipping address provided at the time of order, all associated costs to return package and re-ship the item will be paid by the customer.

Damages

If you received your order damaged, please contact us immediately so that we can file a claim on your behalf. Please save all packaging material and damaged goods to provide us with photos. 

Customs, Duties, and Taxes

Timberwood Designs is not responsible for any taxes and/or customs duties in the country of destination of the Products. We can not predict, in any way, if custom duties will be charged by the country of destination. For more information, please contact the customs office of your country. In all cases, any costs related to import taxes and/or customs duties will be charged to the customer.  

* Delivery times are always estimated and never guaranteed. As we head into peak season, shipment volumes will increase. And with safety measures still in place for COVID-19, shipment processing times will feel this impact. Our postal services would appreciate your patience as they do their best to process our shipments as quickly and safely as possible.