FAQs

Please see our processing time for up to date information. Each products turn around time varies. Please check the product description of the item(s) in your order. If you have several items in your order, all items will ship based on the longest processing time. 

Yes, by adding Rush Order for a fee you can move up your processing time. We can only accommodate so many rush order spots to ensure all customers receive their parcels in a timely manner. By rushing your order it does not guarantee shipping times and is shipped with a standard 4-9 shipping days

We are located at 265 Barton Street in Stoney Creek. If you selected Local Pick Up you will be contacted when your order is complete to set a date and time for pick up. 

Each size of name spans a specific length to ensure a modern and elegant design: 

• 2-3 letter name script: 9-12"
• 4 letter name script: 13-15"
• 5 letter name script: 16-18"
• 6 letter name script: 19-22"
• 7 letter name script: 23-25"
• 8 letter name script 26-28"
• 9-10 letter name script 29-31"
  

Crafted in 3/4 inch thick solid hardwood

Each script will have a maximum height of 9" which is from the tip of the tallest letter to the base on the longest letter (example: l to y). Short letters are  approximately 2" in height (example: a).

We have a story highlight onInstagram with some client step by step videos for you to view. We recommend mounting the name script by placing small nails on the wall where the loops and corners of the letters are and hang the name script on the nails. For any letters or names that cannot accommodate a nail, we suggest a 30lb strong mounting tape.

We use a font creator so if we have made it before we can! If you requested a mock up with your order, you will receive the mock up from hello@timberwooddesigns.ca. Otherwise we have an alphabet on every listing, you can find it by swiping through the photos.

All sales are final. Please read our policy here.