FAQs

How long is your processing time? 

Please see our processing time for up to date information. Each products turn around time varies. Please check the product description of the item(s) in your order. If you have several items in your order, all items will ship based on the longest processing time. 

I need my order for a certain date, can I rush my order?

Yes, by adding Rush Order for a fee you can move up your processing time. We can only accommodate so many rush order spots to ensure all customers receive their parcels in a timely manner. By rushing your order it does not guarantee shipping times and is shipped with a standard 4-9 shipping days. 

Where are you located for local pick up?

We are located at 265 Barton Street in Stoney Creek. If you selected Local Pick Up you will be contacted when your order is complete to set a date and time for pick up. 

What are the sizing for the products?

Each product has a specification section on the listing to provide further details.

How do I mount my script?

We have a story highlight on Instagram with some client step by step videos for you to view. We recommend mounting the name script by placing small nails on the wall where the loops and corners of the letters are and hang the name script on the nails. For any letters or names that cannot accommodate a nail, we suggest a 30lb strong mounting tape.

Do I receive a mock up?

We use a font creator so if we have made it before we can! If you requested a mock up with your order, you will receive the mock up from hello@timberwooddesigns.ca. Otherwise we have an alphabet on every listing, you can find it by swiping through the photos.

What is your return policy?

All sales are final. Please read our policy here.