How long is your processing time? 

Please see our processing time for up to date information. Each products turn around time varies. Please check the product description of the item(s) in your order. If you have several items in your order, all items will ship based on the longest processing time. 

I need my order for my due date, may I rush my order?

Yes, by adding Rush Order for a fee you can move up your processing time. We can only accommodate a small number of rush order spots to ensure all customers receive their parcels in a timely manner. By rushing your order it does not guarantee shipping times.

What are the sizing for the products?

Each size of name spans a specific length to ensure a modern and elegant design: 

  • 2-3 letter name script: 9-12"
  • 4 letter name script: 13-15"
  • 5 letter name script: 16-18"
  • 6 letter name script: 19-22"
  • 7 letter name script: 23-25"
  • 8 letter name script 26-28"
  • 9-10 letter name script 29-31"

Crafted in 3/4 inch thick solid hardwood

Each script will have a maximum height of 9" which is from the tip of the tallest letter to the base on the longest letter (example: l to y). Short letters are  approximately 2" in height (example: a).

Do I receive a mock up?

We use a font creator so if we have made it before we can! If you requested a mock up with your order, you will receive the mock up from hello@timberwooddesigns.ca. Otherwise we have an alphabet on every listing, you can find it by swiping through the photos.

What is your return policy?

All sales are final. Please read our policy here.


Do you offer free shipping?

Yes! Free shipping is valid on orders over $224+ CAD, shipped to a single Canadian or U.S. address, after promotions and discounts are applied. Shipping fees and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Please see our policy here for more details.

Where are you located for local pick up?

We are located at 265 Barton Street in Stoney Creek. If you selected Local Pick Up you will be contacted when your order is complete to set a date and time for pick up. 

How to Install?

How do I hang nursery name signs?

Please see our informative blog or Instagram Guide with Videos which provide detailed instructions on how to effortlessly hang your name script.

We recommend hanging the name script by placing small nails on the wall where the loops and corners of the letters are and hang the name script on the nails. For any capital letters  that cannot accommodate a nail, we suggest a 30lb strong mounting tape. *No mounting hardware is included. Please follow manufacturer's instructions in how to use their products. Timberwood Designs is not responsible for how these products are handled.

How do I install my shelves?

Please see our informative blog or Instagram Guide with Videos which provide detailed instructions on how to effortlessly hang your shelves.

We recommend you install the screws into the wall studs. However, if not possible, we include two drywall anchors but would advise you to minimize the weight placed on the shelves. Timberwood Designs is not responsible for how these products are installed.

About Timberwood Designs

What is your story?

We're a husband and wife team based in Ontario, Canada and for us, the best part of Timberwood Designs is connecting with each of you! There’s no better feeling than hearing about your pregnancy, name ideas and nursery inspiration, and helping your dream nursery come to life. It’s an honour. If you would like to learn more about us, visit Our Story.

How can I get in touch with you?

We're always here to answer your questions and create beautiful nursery signs and decor that bring joy to your home! Let's chat!