Need your order as soon as possible? Move up in our order list by adding Rush Order to your cart. We only open 5 spots at a time to ensure that everyone receives their orders in a timely manner
Specifications
Your order will be processed in 10 business days or less, this does not including shipping times. Our regular processing time is 4-5 weeks, this does not include holidays or shipping times.
* Delivery times are always estimated and never guaranteed. Rush fees will not be reimbursed for delays or shipping and handling by the carrier. With safety measures still in place for COVID-19, shipment processing times will feel this impact. Our postal services would appreciate your patience as they do their best to process our shipments as quickly and safely as possible.
Shipping & Returns
Please see our Shipping Policy for current turn around time and a full list of our shipping rates.
Most orders will be shipped via Canada Post or UPS. Shipping times do not include processing time. Delivery time is 4-10 days, signature is required for all UPS deliveries.
Returns & Exchanges
Please see our Refund Policy.
Cancelling or Modifying Orders
Every piece we create is made custom and to order, therefor all sales are final. In some cases a modification request can be made by email to hello@timberwooddesigns.ca. We pride ourselves on our ability to create and ship orders as quickly as possible, but as a result it may not be possible to modify your order.