Due Date Announcement

All etched products are laser-cut and will have a burnt-like finish on the sides. Since wood is natural grains and colours may differ from images shown and scripts may have variations such as light or dark coloured areas, knots and other inconsistencies. This item is not intended as a toy. It is for photo props and decor use. Therefore child should not play with it and always have adult supervision. 

By placing your order, you have acknowledged that our etched products may contain variations that are present in all baltic birch.

Please see our Shipping Policy for current turn around time and a full list of our shipping rates.

Most orders will be shipped via Canada Post or UPS. Shipping times do not include processing time. Delivery time is 4-10 days, signature is required for all UPS deliveries.

Please see our Refund Policy. 

Cancelling or Modifying Orders

Every piece we create is made custom and to order, therefor all sales are final. In some cases a modification request can be made by email to hello@timberwooddesigns.ca. We pride ourselves on our ability to create and ship orders as quickly as possible, but as a result it may not be possible to modify your order. 

Holiday Closure

We are taking a 2-week holiday break from December 23 - January 8th. Our shop will remain open for orders, but any order placed between December 12-January 8th will not be included in our turn around time. Processing time will begin January 9th. 

Processing Times:

Personalized Hardwood Items  3- 4 weeks
All other items:  3-5 business days

If you are purchasing multiple pieces in the same transaction, all items will ship together within the processing time of the longest item.

Please allow an additional 2-4 business days in addition to the above times during sales and holiday periods, as well as extended shipping times.*

Please see our Shipping Policy for a full list of our shipping rates.

Need your order as soon as possible? Move up in our order list by adding Rush Order for a fee of $25.00. Shipping times are not guaranteed*. 

Please note: Our business days are Monday through Friday from 9 a.m. to 5 p.m. and excludes weekends and public holidays. 

* Delivery times are always estimated and never guaranteed. With safety measures still in place for COVID-19, shipment processing times will feel this impact. Our postal services would appreciate your patience as they do their best to process our shipments as quickly and safely as possible.